1. Purpose and Importance of This Policy
This Return and Refund Policy serves as a comprehensive legal agreement between you (the “Client,” “Customer,” or “User”) and iFiler LLC, a business services and document filing provider registered in the State of Texas, United States (“iFiler,” “we,” “our,” or “us”). Our services are primarily digital, document-driven, and often involve immediate labor, advisory input, and communication with governmental authorities.
Given the irreversible nature of many filings and applications once submitted, and the administrative effort required to prepare such filings—even before submission—this policy aims to clarify the limited circumstances under which a refund, cancellation, or return may be considered. It is also designed to protect both parties by setting realistic expectations and clearly defining each side’s responsibilities, obligations, and rights in the event of a dispute.
You are advised to read this policy in full before engaging iFiler for any service or making any payment. By using our services, you are deemed to have read, understood, and agreed to the terms of this Return and Refund Policy.
2. Scope of Policy: What This Covers
This policy applies to all paid services, consultancy engagements, subscription offerings, digital deliverables, and physical goods offered by iFiler. It covers one-time orders, multi-service bundles, and recurring services such as:
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U.S. and U.K. company formation
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EIN, ITIN, and tax ID acquisition
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State or federal compliance filings (Annual Reports, BOI Reporting, etc.)
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Document preparation for payment gateway applications (e.g., Stripe, Payoneer)
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Marketplace compliance services (Amazon, Walmart, TikTok, eBay)
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Bank account assistance (guidance-based only)
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Subscription services (e.g., registered agent, annual report reminders)
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Optional physical products (e.g., corporate kits or mailed documents)
Refund eligibility varies depending on the nature of the service, timing of the request, service progress, and cause of the cancellation or dissatisfaction.
3. Our Philosophy on Refunds and Customer Satisfaction
We believe in fair, ethical service and long-term client relationships. While our services often involve fixed costs, labor-intensive documentation, and irreversible processes, we will always aim to:
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Investigate complaints promptly
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Fix service errors at our cost (if we are at fault)
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Be transparent about why a refund is or is not possible
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Provide store credit or partial refunds where full refunds aren’t feasible
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Educate clients about eligibility during onboarding
However, our services are not products that can be returned unused. Once documentation begins, a significant portion of labor has already been expended, making full refunds impossible in most scenarios.
4. General Refund Eligibility – Criteria and Conditions
A request for a refund may be considered only if all of the following conditions are met:
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You submit a formal refund request in writing (email to contact@ifilerbd.com) within 24 hours of placing the order, and we have not yet begun service execution.
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The service in question has not reached a point of no return, such as document submission to a government body or irreversible document preparation.
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You provide accurate order details, such as name, business name, invoice number, and payment confirmation.
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You clearly explain the reason for your refund request and demonstrate that your claim is based on objective service delivery issues—not personal regret, business changes, or third-party decisions beyond our control.
Each case will be evaluated individually. We are not legally obligated to provide a refund unless required by law or agreed in writing, but we may offer one at our discretion under fair-use principles.
5. Situations Where a Full Refund May Be Granted
Full refunds are rare but may be approved in the following circumstances:
5.1. Order Placed in Error
If you accidentally ordered a service and immediately notified us (within 1–2 hours) before we began work on it, we may void the order and refund your full amount. This includes double payments or duplicate form submissions.
5.2. Service Not Yet Initiated
If we have not reviewed your documentation, assigned your file, or commenced work in any form, and you request cancellation within 24 hours, a full refund is possible.
5.3. Internal Failure or Inability to Deliver
If we are unable to complete your service due to an error on our part, such as failure to file within the agreed timeline or incorrect execution of your filing despite receiving accurate instructions, we will either correct the service or issue a full or partial refund based on your preference.
5.4. Compliance Block Due to Jurisdiction
If a legal barrier prevents your formation (e.g., a country-wide U.S. or U.K. sanction, or official rejection of your application based on nationality or other protected status), and this was not foreseeable at the time of ordering, we will refund you minus any third-party filing fees already paid.
6. Situations Where Only a Partial Refund May Be Granted
Partial refunds may be issued when:
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Work has commenced but not completed, and you wish to cancel midway.
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You supplied incomplete, inconsistent, or unresponsive documentation, which delayed or disrupted our ability to complete your order, but we had already invested time and effort.
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The government filing fee is non-refundable, but our service fee portion is subject to adjustment.
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You chose a bundled service (e.g., LLC + EIN + BOI), and you cancel one portion after the others are completed.
In such cases, we will deduct labor fees, filing costs, or any non-recoverable third-party fees, and refund the rest.
7. Situations Where Refunds Are Not Available
We do not offer refunds in the following scenarios:
7.1. Service Already Rendered or Submitted
If the service is completed—even if the documents are still pending government review—we cannot refund the payment. For example, once a company is formed or an EIN application is submitted to the IRS, the work is considered fulfilled.
7.2. Client Error or Inaction
If you:
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Fail to provide required documents within the reasonable time we request (typically 14 days)
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Submit incorrect or fraudulent information
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Abandon the project or stop responding for extended periods
…the order will be marked “closed due to client inactivity,” and no refund will be issued.
7.3. Third-Party Rejection or Delays
We are not responsible for delays or rejections from:
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Amazon, Walmart, or TikTok marketplaces
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Stripe, Payoneer, or banks
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IRS or HMRC
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Secretary of State or Companies House
As long as we prepared and submitted your documents accurately and timely, our part of the service is considered complete—even if the platform denies your account or requests further verification.
7.4. Change of Mind or Business Plans
Refunds will not be issued due to changes in your business model, pivoting strategies, partner disagreements, or discovering a cheaper alternative.
8. Subscription Services and Renewals
If you are enrolled in a subscription service (e.g., annual compliance, registered agent), the following terms apply:
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You may cancel the subscription at any time before the renewal date to avoid further charges.
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No partial refunds are granted for unused days or months.
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If you forgot to cancel and were charged, contact us within 3 days. We may, at our discretion, reverse the charge if no work has begun.
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You are responsible for managing your renewal settings, especially for services billed annually.
9. Physical Product Return Policy
For corporate kits, seals, or mailed certificates:
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Return requests must be received within 30 days of delivery.
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Items must be unused, undamaged, and in original packaging.
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Customized or engraved items are non-returnable.
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Shipping charges are non-refundable.
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Return shipping is at your expense.
After inspecting the returned item, if approved, we will issue a refund within 14 business days.
10. Refund Process and Timelines
To request a refund:
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Send an email to contact@ifilerbd.com with the subject “Refund Request – [Your Order Number].”
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Include your full name, phone number, and invoice number.
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Provide a detailed explanation of why you’re requesting the refund.
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Wait 3–5 business days for an initial review.
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If approved, your refund will be processed within 14 business days, and a confirmation will be emailed to you.
Refunds are credited back to the original payment method only. No cash refunds or check alternatives are available.
11. Chargebacks and Unauthorized Disputes
We consider chargebacks a serious violation of our policies. If you initiate a chargeback through your bank or credit card provider:
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We will suspend all current and future services.
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We may provide proof of service delivery to your payment provider to dispute the chargeback.
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If the chargeback is deemed fraudulent or baseless, we reserve the right to pursue legal and financial remedies.
We strongly encourage clients to contact our team before raising disputes externally.
12. Jurisdiction and Governing Law
This Return and Refund Policy is governed by and interpreted in accordance with the laws of the State of Texas, without regard to conflict of law principles.
All legal actions arising from this policy shall be initiated exclusively in the state or federal courts of Travis County, Texas. You agree to this jurisdiction and waive objections to venue.
13. Policy Revisions and Notification
We may update this Return and Refund Policy periodically to reflect changes in service offerings, legal requirements, or customer feedback. The latest version will always be posted on our website.
By continuing to use our services after updates, you agree to the revised policy. If major changes affect your rights, we will attempt to notify you by email.
14. Contact Information for Refund Matters
If you have any questions about this policy or wish to submit a refund inquiry, please use the contact methods below:
We are here to assist you with professionalism and fairness. Thank you for trusting iFiler with your business needs.